QUESTIONS?
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Quick answers to the most common question about Bantu, our services, app and how we can help you on the road.

General

General questions about Bantu and our services

Bantu App

Using the app and account setting

Towing Services

Towing requests and vehicle transport

Roadside Assistance

On-site help for breakdowns, flat tyres and more

Live Tracking

Track your assistance in real time

Payments

Payments, pricing and payment methods

Insurance & Claims

Insurance support and claims process

Account & Privacy

Your account, data and privacy

Partners & Workshops

Partner network and workshop support

Popular questions

Bantu App & Account

Towing & Roadside Assistance

Insurance & Claims

Payments

General

Partners & Workshops

How do I request towing assistance?

You can request towing assistance through the Bantu app, the Bantu website or by calling the Bantu Careline. Provide your location, vehicle details and a brief description of the issue. We will match you with the nearest available service partner as quickly as possible.

Tip: Enable location access in the app for faster and more accurate pickup coordination.

How much does towing cost?

Towing fees depend on factors such as your location, towing distance, vehicle type, service time and any specialised equipment required.

An estimated charge will be displayed or communicated before you confirm the service whenever possible. Additional charges, if applicable, will be explained to you.

How long does it take for help to arrive?

Arrival time depends on your location, traffic conditions, weather, service demand and the availability of nearby service partners.

Once a partner has been assigned, you will receive an estimated arrival time and service updates through the Bantu app.

Can I request assistance for someone else?

Yes. You may request assistance on behalf of a family member, friend or another driver.

Please provide the correct vehicle details, breakdown location and the contact number of the person waiting with the vehicle. The vehicle owner or authorised driver may need to be present when assistance arrives.

What areas does Bantu cover?

Bantu provides assistance in supported service areas based on the availability of nearby towing and roadside partners.

Enter your pickup location in the Bantu app or contact the Bantu Careline to confirm whether assistance is available in your area.

Is Bantu available 24/7?

Assistance requests can be submitted through Bantu 24 hours a day, seven days a week.

Actual service availability and arrival time may vary depending on your location, traffic, weather and the availability of nearby service partners.

Can I track my assistance in real time?

Yes. Once a service partner has been assigned, you can monitor your request status, estimated arrival time and available location updates through the Bantu app.

Real-time tracking may depend on the service partner’s device connection and location services.

How do I provide feedback on my experience?

After the service is completed, you can rate your experience and submit feedback through the Bantu app.

You may also contact the Bantu Careline and provide your service reference number if you would like to share additional feedback or report an issue.

Bantu App & Account

Using the app and managing your account

How do I sign up for the Bantu app?

Download the Bantu app and select Sign Up. Enter your contact information, verify your mobile number and create a password. You can then add your vehicle details to make future assistance requests faster and easier.

I forgot my password. How do I reset it?

Select Forgot Password on the login screen and enter your registered mobile number or email address. Follow the verification instructions sent to you, then create a new password. If you do not receive the verification message, contact the Bantu Careline for assistance.

How do I update my personal information?

Open the Profile section in the Bantu app and select the personal or vehicle information you would like to update. Edit the details and save your changes. If certain information cannot be changed in the app, contact the Bantu Careline for assistance.

Is my personal data safe with Bantu?

Bantu applies appropriate security measures to protect your personal information and uses it only for account management, service coordination, communication and other authorised purposes. Your information is handled in accordance with Bantu’s Privacy Policy. Never share your password or verification code with anyone.

Towing & Roadside Assistance

Help when you need it on the road

What types of vehicles can you tow?

Bantu can coordinate towing for common vehicle types, including cars, hatchbacks, sedans, MPVs, SUVs, motorcycles, vans and selected light commercial vehicles. Assistance for heavy, oversized, modified or specialised vehicles depends on the availability of suitable towing equipment. Please provide accurate vehicle details when submitting your request.

Can I choose the destination for my towed vehicle?

In most cases, you may request for your vehicle to be taken to a preferred workshop or another suitable destination. The final destination may depend on towing distance, accessibility, service availability, insurance requirements and additional charges. For insurance claims, the vehicle may need to be taken to an insurer-approved panel workshop.

Do you provide battery jump-start services?

Battery jump-start assistance may be available in supported areas, subject to the availability of a nearby service partner. The service partner will inspect the situation before attempting a jump-start. If the battery is damaged or can no longer hold a charge, battery replacement or towing may be recommended.

What should I do while waiting for assistance?

Move to a safe location if possible, switch on your hazard lights and avoid standing close to moving traffic. Keep your phone available and monitor the Bantu app for service updates. Prepare your vehicle keys and relevant documents. If anyone is injured or the location is dangerous, contact the emergency services immediately.

Insurance & Claims

Support with your insurance and claims

How do I make an insurance claim?

Report the incident through the Bantu app or contact the Bantu Careline. Provide the incident details, vehicle information, insurance information, photographs and any other requested documents. Bantu can guide you through the relevant towing, documentation and workshop coordination process. Final claim assessment and approval remain subject to your insurer.

What documents are required for a claim?

Commonly required documents may include:
· Identification card
· Driving licence
· Vehicle registration or ownership details
· Insurance policy or certificate
· Police report
· Photographs of the accident and vehicle damage
· Completed claim form
· Relevant towing, repair or payment documents
Requirements may vary depending on your insurer and the circumstances of the incident.

How long does the claims process take?

The processing time depends on the insurer, complexity of the case, completeness of the documents, vehicle inspection and workshop assessment. Providing accurate information and all required documents promptly can help prevent unnecessary delays. Your insurer or assigned representative will provide updates on the claim status.

Can Bantu assist with non-Bantu insurance policies?

Bantu may still assist with towing, roadside coordination and the preparation of relevant supporting information for policies obtained outside Bantu. However, claim procedures, coverage and approval depend on the terms and requirements of your insurance provider. Contact your insurer to confirm the applicable benefits.

Payments

Pricing, payment methods and receipts

What payment methods are accepted?

The available payment methods will be displayed in the Bantu app or communicated before payment. Options may vary according to the selected service and payment channel. Always make payments through an official Bantu payment method or an authorised service partner.

Will I be charged if I cancel my request?

Cancellation charges depend on the progress of your request. You may not be charged if you cancel before a service partner is assigned or dispatched. A cancellation fee may apply if the partner is already travelling to your location, has arrived or has incurred service-related costs. Any applicable charge will be shown or communicated before cancellation whenever possible.

How do I get a receipt for my payment?

An electronic receipt will be provided through the Bantu app, registered email address or official payment channel after a successful payment. You may also check your service or payment history in the app. If you cannot locate the receipt, contact the Bantu Careline with your service reference number.

Is there a membership or subscription plan?

You do not need a membership or subscription to submit a standard assistance request. If optional membership or subscription plans are available, their fees, benefits, eligibility and coverage will be displayed in the Bantu app or on the official Bantu website.